Admin and financial information

Financial and billing information

We follow a specific billing policy that each patient and next of kin should acknowledge.

Our Practice charges the fees it regards as appropriate in terms of the experience, services and training of the professionals working in the Practice, and the cost base of the Practice.

In many cases other health facilities, such as hospitals, theatres, other doctors or other healthcare professionals will be involved in the patient’s healthcare. These facilities and professionals charge their own fees in addition to the fees of our Practice if they also render healthcare services to you unless as employees of the centre.

If you are disappointed by the decisions of your medical scheme, you can approach the: Council for Medical Schemes (CMS) at complaints@medicalschemes.com or fax (012) 431-0608. Note that the CMS prefers that patients exhaust internal remedies (appeals in the scheme) first. 

Also note that your medical scheme may require pre-authorization and / or a motivation prior to certain treatments. Pre-authorization or scheme approval is, according to schemes, no guarantee of payment. 

Should you not pay your account within 30 calendar days, we will give you notice of 7 business days where after we will refer your account to an attorney. This will attract additional collection- and other fees. We reserve the right to charge interest of 2% per month on overdue accounts.

Please ensure that we always have your latest contact details to prevent you from missing any important communication from us. We may contact the person(s) indicated on your personal information form if we cannot get hold of you and your account remains unpaid.