Potch Health Care follows a billing policy that patients and next of kin are expected to acknowledge. Practice fees are based on the experience, services, training, and cost structure of the professionals working within the practice.

In some cases, your care may involve additional facilities or healthcare professionals outside the practice. These parties may charge their own fees separately where applicable. Your medical scheme may also require pre-authorisation or motivation for certain treatments, and approval is not always a guarantee of payment.

Please keep your contact details up to date so important account and practice communication can reach you. Outstanding accounts may result in follow-up communication and further collection steps in line with practice policy.

If you are unhappy with decisions made by your medical scheme, you may first need to follow the internal appeal process before approaching the Council for Medical Schemes.